Terms of Service

Drop Protocol provides personalized wellness coaching and education designed to help clients better understand and improve areas such as:

• Biomarkers
• Nutrition
• Training
• Recovery
• Lifestyle
• Supplement strategy
• Performance
• Body composition
• Overall vitality and quality of life

Depending on the Service purchased, Drop Protocol may provide:

• Biomarker-informed assessment
• Personalized protocols
• Calorie and macronutrient targets
• Exercise programming
• Supplement-strategy education
• Lifestyle and recovery recommendations
• Weekly coaching and accountability
• Periodic reassessment and protocol updates

The specific deliverables depend on the Service purchased.

Drop Protocol provides coaching, education, organization, accountability, and wellness-oriented guidance.

Drop Protocol is not acting as your physician or other licensed healthcare provider through the Services.

The Services do not include:

• Medical diagnosis
• Treatment of disease
• Prescription of medication
• Modification of prescription medication
• Emergency medical care
• Replacement for medical care from a licensed healthcare professional

Laboratory information may be reviewed to provide educational and coaching context, but Drop Protocol does not diagnose disease or medically treat laboratory abnormalities.

You remain responsible for obtaining appropriate medical care from qualified healthcare professionals.

Individual results vary.

Outcomes may depend on numerous factors, including:

• Starting condition
• Consistency
• Nutrition
• Training
• Sleep
• Recovery
• Lifestyle
• Individual biology
• Adherence
• Other circumstances outside Drop Protocol's control

Drop Protocol does not guarantee any particular:

• Weight loss
• Muscle gain
• Strength increase
• Laboratory result
• Health outcome
• Performance improvement
• Body-composition result
• Financial or other outcome

Examples, testimonials, or descriptions of prior experiences do not guarantee that another client will achieve the same result.

You are responsible for:

• Providing accurate information reasonably necessary for your Services
• Completing requested intake and check-in information
• Obtaining required laboratory testing where applicable
• Informing Drop Protocol of material changes relevant to your coaching
• Using your own judgment when implementing coaching recommendations
• Seeking appropriate professional medical care when necessary
• Maintaining the confidentiality of your account credentials
• Paying applicable fees when due

You should not use the client portal to submit unnecessary detailed medical records beyond information reasonably requested for the Service.

The optional Strategy Session is:

$60 One-Time

The Strategy Session is a 30-minute consultation intended to help determine goals, fit, priorities, and possible next steps.

A Strategy Session is not required before purchasing another eligible Drop Protocol service unless specifically stated otherwise.

The Strategy Session does not include the full Biomarker Assessment & Personalized Protocol.

The Biomarker Assessment & Personalized Protocol is:

$350 One-Time

The assessment may include review of:

• Goals
• Intake information
• Lifestyle
• Training
• Nutrition
• Recovery
• Current supplement strategy
• Laboratory information
• Other relevant coaching information

The assessment deliverables are those described on the applicable Services page at the time of purchase.

Unless expressly included in the purchased Service, the $350 assessment fee does NOT include:

• Laboratory testing
• Ongoing monthly coaching
• Personalized calorie and macronutrient targets
• Custom exercise programming

Laboratory testing is purchased separately.

Personalized Coaching is:

$450 Per Month

with an initial:

Three-Month Minimum Commitment

A new Personalized Coaching enrollment also requires the $350 Biomarker Assessment & Personalized Protocol.

The initial payment is therefore:

$800 Due at Enrollment

The remaining initial coaching-cycle payments are:

Total fees for the initial assessment plus three-month coaching commitment are:

$1,700

Laboratory testing is separate and is not included in the $1,700.

Personalized Coaching is sold as a three-month initial commitment.

By enrolling in Personalized Coaching, you agree to the full three-month coaching commitment and associated fees described above.

The ability to pay the coaching fee monthly does not convert the Service into a month-to-month commitment during the initial three-month cycle.

A request to stop participating before the end of the committed cycle does not automatically eliminate amounts otherwise due for the agreed three-month commitment, subject to applicable law and any written exception approved by Drop Protocol.

The initial three-month Personalized Coaching cycle does:

Not Automatically Renew Into Month 4.

After successful completion of the initial coaching cycle, recurring coaching billing is intended to stop.

Continuing Personalized Coaching beyond the completed cycle requires completion of the applicable reassessment process and approval for another coaching cycle.

A new coaching cycle creates a new three-month coaching commitment.

To continue Personalized Coaching beyond a completed three-month coaching cycle (three calendar-month billing periods), Drop Protocol requires a:

Quarterly Biomarker Reassessment & Protocol Update

Current fee:

$350

Updated laboratory testing is also required and is purchased separately.

Continuation may require:

• Updated laboratory testing
• Submission/review of updated laboratory results
• Payment of the $350 reassessment fee
• Reassessment of progress and priorities
• Updated protocol
• Approval for another coaching cycle

Payment of the reassessment fee alone does not automatically create or activate another coaching cycle.

Laboratory testing is purchased separately from Drop Protocol Services.

Drop Protocol may recommend Goodlabs as a convenient independent laboratory-testing pathway.

Goodlabs is an independent third-party provider.

Clients are not required to use Goodlabs if they can provide sufficiently current laboratory results from another legitimate provider that satisfy the applicable baseline requirements.

Whether outside laboratory results provide sufficient information for a Drop Protocol assessment is determined through human review.

Drop Protocol may identify additional testing that would provide useful coaching context, but optional expanded testing is not required unless specifically communicated for the client's applicable assessment requirements.

Laboratory pricing, ordering, specimen collection, availability, processing, results, refunds, and other laboratory-provider services are governed by the applicable laboratory provider.

Drop Protocol does not control third-party laboratory-provider policies.

Payment is currently accepted by card through our supported payment processor, Stripe.

Drop Protocol & Vitality LLC may make additional payment methods available at its discretion. No other payment method is offered unless Drop Protocol & Vitality LLC specifically makes it available to you.

Availability of a particular payment method may change.

Card information is processed by Stripe and is not stored as complete card credentials within the Drop Protocol application.

If a non-card payment method is ever specifically made available, that payment must be received and verified by Drop Protocol before it is treated as paid. Submitting a payment reference does not by itself establish that payment was received.

For card-paying coaching clients, the applicable recurring coaching payments are scheduled for the committed coaching cycle.

The intended initial cycle is:

• Month 1: included in the $800 enrollment payment
• Month 2: $450
• Month 3: $450
• Month 4: no automatic coaching charge

Clients are responsible for maintaining a valid payment method for amounts due during the committed cycle.

If a scheduled coaching payment fails, Drop Protocol or its payment provider may attempt to collect the outstanding payment again.

During an applicable retry period, the account may be identified as:

Payment Past Due

If payment remains unpaid after applicable collection attempts, ongoing coaching access or check-in functionality may be paused and the account may be identified as:

Coaching Paused: Payment Required

A coaching cycle terminated because of unpaid amounts is not treated as successfully completed solely because billing stopped.

Accordingly, payment-related termination does not automatically qualify the client for the normal completed-cycle reassessment pathway.

Previously delivered client documents are not automatically deleted solely because coaching access is paused for payment.

If Drop Protocol & Vitality LLC specifically makes a non-card payment method available to a client, that client remains subject to the same pricing and the same three-month commitment.

For Personalized Coaching:

• Enrollment: $800
• Month 2: $450
• Month 3: $450

Each such payment must be received and verified by Drop Protocol.

Use of a non-card payment method does not convert the coaching Service into a month-to-month arrangement and does not bypass the reassessment requirement.

A Strategy Session may be canceled or rescheduled with reasonable advance notice.

A Strategy Session that has already been delivered is non-refundable.

Drop Protocol may determine whether a late cancellation, missed appointment, or rescheduling request qualifies for a refund, credit, or rescheduled session based on the circumstances and applicable law.

The $350 Biomarker Assessment & Personalized Protocol fee may be eligible for refund if cancellation is requested before substantive assessment work begins.

Once substantive assessment work has begun, the assessment fee is non-refundable except where otherwise required by applicable law.

For purposes of these Terms, substantive assessment work begins when Drop Protocol & Vitality LLC begins individualized review of the client's submitted intake information and/or laboratory information for the purpose of preparing the client's Biomarker Assessment and Personalized Protocol.

Personalized Coaching has a three-month minimum commitment.

Stopping participation or requesting cancellation before the committed cycle ends does not automatically cancel remaining amounts due under the three-month commitment.

Drop Protocol may approve an exception in writing based on individual circumstances.

Nothing in these Terms limits any cancellation or refund right that cannot lawfully be waived.

After successful completion of a three-month cycle, no Month-4 coaching renewal occurs automatically.

Fees paid to third parties are separate from Drop Protocol fees unless expressly stated otherwise.

Examples may include:

• Laboratory testing
• Medical services
• Supplements
• Gym memberships
• Fitness equipment
• Food
• Other products or services chosen by the client

Drop Protocol is not responsible for third-party pricing, availability, refunds, performance, or policies.

Drop Protocol may provide educational guidance concerning supplement strategy within the scope of coaching.

Supplement-related information is not a prescription and does not replace advice from a licensed healthcare professional.

Clients are responsible for considering individual circumstances, product labeling, allergies, medication use, medical care, and advice from appropriate licensed professionals when deciding whether to use a supplement.

Drop Protocol does not prescribe prescription medication or direct clients to discontinue or modify prescribed medication.

Exercise and physical activity involve inherent risks.

You are responsible for exercising within your abilities, using appropriate technique and equipment, and seeking qualified medical or other professional guidance where appropriate.

You should stop an activity and seek appropriate care if you experience symptoms or circumstances that reasonably warrant medical attention.

Exercise programming provided through coaching is not a medical rehabilitation or physical-therapy service.

Nutrition coaching may include individualized:

• Total daily calorie targets
• Protein targets
• Carbohydrate targets
• Fat targets
• Strategic nutrition recommendations

Drop Protocol does not provide recipe libraries or prescribed menus as part of its standard coaching Service.

Nutrition coaching is educational and wellness-oriented and is not medical nutrition therapy.

Certain Services require a client account.

You are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You may not knowingly:

• Access another client's account
• Share another client's private information
• Attempt to bypass access controls
• Interfere with application security
• Use the portal for unlawful purposes

Drop Protocol may restrict or suspend access where reasonably necessary to protect security, investigate misuse, address unpaid services, or enforce these Terms.

Drop Protocol may provide personalized protocols, coaching documents, educational materials, exercise programming, nutrition targets, and other materials.

Materials provided to you are intended for your personal use in connection with your Drop Protocol Services.

Unless otherwise authorized, you may not reproduce, sell, commercially distribute, or represent Drop Protocol materials as your own work.

You may retain copies of documents made available to you for your personal records.

General information presented on the Drop Protocol website, social media, educational materials, or other public channels is provided for general informational and educational purposes.

Public educational content is not individualized medical advice and should not be treated as a substitute for professional healthcare.

Drop Protocol may link to or use third-party services, including laboratory, payment, technology, or other providers.

Independent third-party services are governed by their own terms, privacy practices, and policies.

Drop Protocol does not control and is not responsible for independent third-party services solely because a link or recommendation is provided.

Use of the Services is also subject to the Drop Protocol & Vitality Privacy Policy.

The Privacy Policy describes the categories of information collected, how information is used, service providers involved, retention practices, and available privacy requests.

We may modify, maintain, update, suspend, or discontinue portions of the website or client portal as reasonably necessary.

We do not guarantee uninterrupted or error-free availability of online systems.

If a technical issue materially interferes with delivery of a purchased Service, Drop Protocol may take reasonable steps to restore access or provide another appropriate method of delivery.

You may not use the Services to:

• Violate applicable law
• Attempt unauthorized access
• Interfere with application security
• Upload malicious software
• Misrepresent your identity for fraudulent purposes
• Exploit the portal or Services in a manner that harms Drop Protocol, other clients, or third parties

Drop Protocol may change future service offerings or pricing.

A pricing change does not retroactively change amounts already agreed for an existing committed coaching cycle unless mutually agreed or otherwise permitted by applicable law.

Pricing for a future assessment, reassessment, or coaching cycle may differ from prior pricing.

Applicable pricing will be disclosed before a new purchase or commitment.

We may update these Terms from time to time to reflect changes in our Services, business practices, or legal requirements.

The "Last Updated" date will identify the latest version.

Where required by applicable law, we may provide additional notice regarding material changes.

Changes will not retroactively alter completed transactions or existing contractual rights where doing so would be prohibited by applicable law.

To purchase or use the Services, you must:

• Be at least 18 years of age; and
• Have the legal capacity to enter into a binding agreement.

You are responsible for ensuring that your participation in the Services is lawful in the jurisdiction in which you reside.

These Terms, and any dispute arising out of or relating to these Terms or the Services, are governed by the laws of the State of Missouri, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Drop Protocol & Vitality LLC is a Missouri limited liability company.

Nothing in these Terms is intended to waive or limit any right or protection that cannot lawfully be waived or limited under applicable law, including mandatory consumer-protection rights that may apply where you reside.

A. Informal Resolution

Before commencing litigation, the parties should attempt in good faith to resolve the dispute directly. You may begin that process by writing to contact@dropvitality.com with a description of the dispute and the resolution you are seeking.

The parties should allow a reasonable informal-resolution period of at least 30 days from that notice, unless urgent or equitable relief is reasonably necessary.

B. Court Proceedings

If the dispute is not resolved informally, either party may pursue available remedies in a court of competent jurisdiction.

C. Venue

To the extent permitted by applicable law, disputes arising out of or relating to the Services, these Terms, or the Coaching Agreement & Disclosure should be brought in an appropriate state or federal court located in the State of Missouri.

These Terms do not require arbitration, do not waive any right to a jury trial, and do not waive participation in class or representative proceedings. Nothing in this section limits a consumer's jurisdictional or venue rights where applicable law does not permit those rights to be waived by agreement.

To the fullest extent permitted by applicable law, Drop Protocol & Vitality LLC will not be liable for indirect, incidental, special, or consequential damages, or for loss or damage arising from:

• Misuse of coaching or educational information provided through the Services
• A decision not to seek, or a delay in seeking, appropriate professional or medical care
• Inaccurate or incomplete information supplied by the client
• The acts, omissions, or availability of independent third-party services, including laboratories and payment processors
• Results or outcomes that were never guaranteed

Nothing in these Terms limits or excludes liability for intentional misconduct, or any other liability that cannot lawfully be limited or excluded.

To the fullest extent permitted by applicable law, the aggregate liability of Drop Protocol & Vitality LLC arising out of or relating to a particular Service or agreement will not exceed the amount actually paid by the client to Drop Protocol & Vitality LLC for the specific Service giving rise to the claim during the applicable service period.

This limitation does not apply to liability that cannot lawfully be limited.

To the extent permitted by applicable law, you agree to be responsible for third-party claims, damages, and reasonable costs arising from:

• Your unlawful conduct
• Your misuse of the Services or Drop Protocol materials
• Your material violation of these Terms or the Coaching Agreement & Disclosure
• Knowingly false or materially misleading information you supply
• Infringement or misuse caused by materials you supply to Drop Protocol

This section does not apply to Drop Protocol's own intentional misconduct, to liability that applicable law prohibits shifting, or to ordinary disagreements between you and Drop Protocol.

Nothing in these Terms is intended to waive or limit any right or protection that cannot lawfully be waived or limited under applicable law, including cancellation and refund rights required by applicable law.

Questions about these Terms or your Services may be directed to:

Drop Protocol & Vitality LLC

contact@dropvitality.com